Pamela Armstrong, Ambassador 

Pamela is a dedicated municipal professional who cares deeply about strong public service and the people it supports. She joined The City of Calgary in 2011 after serving with Rocky View County, where she managed the East Balzac Project office. Over more than a decade in municipal government—including nine years with the City Auditor’s Office—Pamela has built a practical, well-rounded understanding of how public organizations deliver services, manage risk, and stay accountable to the communities they serve.

Colleagues know Pamela as someone who is steady, thoughtful, and easy to work with—especially when there are many priorities on the go. She brings a people-first approach grounded in honesty, integrity, and sound judgment, and she’s recognized for turning complex work into clear next steps, finding practical (and sometimes creative) solutions, and taking thoughtful, calculated risks when it helps move work forward. These strengths translate naturally to ambassador work: building trust, representing an organization with care, and bringing people together around shared goals.

Pamela also brings leadership experience beyond her day-to-day roles, including two years of service as National Director – Secretary for the Association of Administrative Professionals. She recently earned the Canadian Certified Administrative Professional (CCAP) designation, reflecting training across business communications, operations, project and event management, technology, and leadership. A proud Calgary native, Pamela is driven by a genuine passion for helping and taking care of people—values she would be honoured to bring to Outreach Program Canada in an ambassador capacity.